Account Deletion Rules

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Account Deletion Rules

How customers can request account deletion and when deletion may be delayed.

Customers can request account deletion or deactivation from Account settings or by contacting support. Denu Coffee may need to verify the phone number and account ownership before processing the request. Deletion may be delayed or blocked while there are active orders, unpaid cash orders, pending delivery cash handover, wallet balance, unresolved refunds, open support cases, suspected fraud, or records required for accounting, tax, dispute handling, rider settlement, or legal obligations. After deletion is processed, login is disabled and personal profile data is removed or anonymized where operationally possible. Some order, payment, audit, refund, and financial records may be retained in limited form when required for business records, security, or legal compliance. Deleting an account may remove access to wallet balance, coupons, referral rewards, order history, rider application status, and saved addresses unless Denu Coffee resolves them before deletion.

Outside the app, email [email protected] with the subject Denu Coffee Account Deletion Request. Include the phone number registered to the account so support can verify ownership. Do not send passwords, one-time passwords (OTP), payment PINs or payment card details.